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Tenants

Why Rent From TCS?

As a prospective tenant, you want to know what kind of service you can expect when you lease from TCS. We pride ourselves on our creative solutions to home rentals, which often lead to home purchases. We consistently strive to make things easier for you.

Maintenance Request

Dear Resident, 

There are two types of Maintenance Requests 
Emergency Requests – call or text (678) 796-8274. Texting is the preferred way of communication so that we have a record that contact was made. If you do not receive a call or text message back within 30 minutes, please call again and speak your phone number very slowly and clearly. If you do not receive a call back within an hour, your request likely is not an emergency as defined below and you will be called back the next business day. 

Normal non-emergency requests - fill out our online form or fax us at (404) 424-9367 or leave a message at (678) 796-8274. If you are like most residents you will be anxious to have your repair done. Non-emergency repairs are scheduled and completed typically between 1 and 3 business days after the day you call. We will call you and let you know which day we should be out. Sometimes, we will not make the repair that day because of another emergency repair that popped up, maintenance person became ill, or other normal delays. You will receive a call the next day. Please do not leave multiple messages. You will receive a call back on your maintenance request within one business day. 

Emergency is defined as: Anything relating to the property under the lease that is threatening to life, health or the integrity of the property.

Following are some basic guidelines as to what constitutes a maintenance emergency.

  • Fire: Call the Fire Department immediately.
  • A/C Repair: A/C repair is not considered an emergency. Also keep in mind it is very dangerous to try and fix an AC at night or in the rain due to the possibility of getting electrocuted. We do understand this can be extremely uncomfortable and we will schedule the repair on the day you call or the following day. Just like if you owned your own house, when it is hot there are a lot of AC’s out there breaking. You might have to wait for the AC tech to get to you after he finished 6 or 7 previous appointments.
  • Heater Repair: If outside temperature is falling below 32 degrees.
  • Pipe Broken: Turn off water valve to pipe or exterior water main until contractor arrives. We will respond very quickly to this.
  • Broken Doorknob, Lock or Window  Only if it prevents Resident from properly securing unit. If temporary measures can be taken until business hours, resident should wait until regular business hours before contacting management.
  • No Electricity: Only if there is no electricity and 1.) The Resident has called the electric company and found that they were not at fault. 2.) After Resident has checked all the breakers by flipping them ALL hard to the OFF position and then back on and reset all GFI circuits in the house. Partial outages do not represent an emergency! If a wall switch or outlet begins to smoke or smell remove all plugs and turn off switch. If necessary call the fire department.
  • These are the basic calls that may constitute an emergency. If you have a situation other than these, which seems immediately hazardous, damaging or detrimental, please call our office. If you have not received a call back within an hour, please dial again to insure we received the correct number. Those situations which are not an emergency should be explained using our online form. Our voicemail is checked twice a day during the week. Calls are returned usually the same day but sometimes will be completed the next morning.

Non-emergency, routine maintenance

The following are not emergencies:

  • No Hot Water, Clogged Toilet or Drain
  • Refrigerator out, locking yourself out of the house, oven not working and pest control. Small Leak in Toilet or Shower, Burner out in Stove
  • Broken Appliances
  • Small water leaks that do not gush water all over the floor
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Pay Your Rent Online

Are you tired of writing paper checks and driving all the way to our office to pay rent each month? Now there are a variety of online payment options available allowing you to pay rent 24/7 in convenient and secure ways. Login to the online tenant portal day or night and pay rent at your convenience in a fraction of the time!

Secure & convenient ways to pay rent:

  • E-Check: link your bank checking or savings account and pay rent directly at no charge - a perfect alternative to paper checks. Set up automatic payment and never worry about missing a rent payment again!
  • Electronic Cash Payments: no more cash or money orders. Pay rent in cash at the most convenient 7-Eleven and ACE Cash Express locations near you. Avoid going to the office during business hours or worrying about leaving a money order in the after hours dropbox.
  • Credit Card: pay rent using your credit card for a small online payment fee.

Don't have an account?

It's easy! Just let us know you want to pay your rent online and we'll email you an account activation link. Learn more.

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Already have an account?

Click the button below to be taken to the Tenant Portal login page. Login

Benefits

Once you've signed up, you can:

  • View and pay your bills anytime (24/7)
  • View and pay your bills from anywhere (any computer with an internet connection)
  • Set up an automatic payment
  • Sign up for automatic reminder emails
  • Review your payment history

Security

In a world where online financial predators seem more and more common, we understand if you have reservations about entering your bank account information online. But fear not! Your information is password protected and all transactions are both encrypted and securely transmitted.